Sometimes it’s not a bad thing to be insecure. For example, we here at goodr are desperately trying to fill the emotional hole in our hearts with love from our customers. We really want you to love us. Please love us. We need this.
As part of our desperate cry for attention, we want to ensure that you are 100% satisfied with the product you purchased and that you will talk us up to all your friends (who you should totally introduce us to). To help get you there we offer a 14 day return / exchange period on all items ordered on playgoodr.co.nz with the following caveats:
Any returned or exchanged items must be in the same condition as delivered to you, meaning they are unworn, unused, and undamaged (exceptions to damage from bear attacks made on a case-by-case basis)
Warranty runs from the original purchase date
All returns and exchanges must be initiated from original point of sale (i.e.: playgoodr.co.nz)
- All returns and exchanges will be subject to any processing fees charged by the original payment merchant (Credit Card/PayPal/Afterpay/Zip Pay: 6%)
To Return a Product:
Please allow up to 10 business days for credit to clear.
Remember, any original shipping charges will not be included in the refund.
To Exchange a Product:
2. Once approved, YOU will be responsible for the cost of shipping of the product to goodr. We will not be responsible for returned products lost in transit. We encourage using a reliable shipping service .
3. Once all items have been received, our Customer Happiness and Wellness Team will ship the new item(s) back to you.
Please feel free to contact our Customer Happiness and Wellness Team with any questions at firstname.lastname@example.org.