HELP CENTER

Goodr’s flock of Customer Service Parrots are answering emails as fast as their little feathers will move, but we just recently learned what FAQ actually stands for (which is not, it turns out, Flocking Awesome Quads)…see below.
You still, of course, can always Contact us where you can send us: Your adventures and stories particularly hilarious and/or a little bit gross ones, Pictures of your beautiful faces in goodrs, Pictures of your ugly faces in goodrs, Pictures of your dog’s faces in goodrs, Questions, Comments, Concerns.

SHIPPING AND DELIVERY

Where is my order/How do I track my order?

We're birds on mission! As Head of Distribution we make sure to send out a tracking email providing the whereabouts of your delivery.  Please be sure to check your email (spam folder too) for a tracking email. We ship Toll NZ first class which takes 1-3 business days. To track and trace your order click on link and enter your consignment code. 

Can I return/exchange?

As part of our desperate cry for attention, we want to ensure that you are 100% satisfied with the product you purchased and that you will talk us up to all your friends (who you should totally introduce us to).  As part of our manipulation to get you to be our friend, we offer a 14 day return / exchange period on all items ordered on goodr.co.nz. All we ask is the following:

  • Email orders@strattonnet.com and include:
    • order number
    • which glasses you’d like to return (and if exchanging, which pair you’d like us to send you), and
    • a hand drawn picture of a pirate fighting an octopus. (We are not joking with this one.)

Depending on the nature of your request, we may require naming rights of your first born. Spoiler Alert: Your first born will be named Goodr.

We do NOT accept returns or exchanges on international orders. 

I received the wrong item, what do I do?

WHOOPS! Sounds like the scurry of wild squirrels we hired to pack our shipments are at it again! Probably should get some humans to start helping us, they might be more reliable…we are so sorry! Please email orders@strattonnet.com and we’ll make sure to get the rogue pair swapped out for the correct ones!

My package shows it’s delivered, but it’s not here!

That wacky post! We strongly suggest asking your mail carrier as to where exactly they placed the package. You can also ask your surrounding neighbours. In most cases the package is usually found, but you may have to file a claim with them. If in the end it turns out your package has most definitely been abducted by aliens or taken by Brad down the hall who is ALWAYS walking around shirtless with his abs and sweatpants and flip flops, stealing packages, (every building has a Brad), please reach out and we will get you set-up with a certified Anti-Abduction replacement package!

Do you ship Internationally?

We are also the AWESOME distributors for Australia, please contact orders@strattonnet.com for any other places throughout the world please contact playgoodr.com. Fun Fact: When flamingos migrate, they do so mainly at night. They prefer to fly with a cloudless sky and favorable tailwinds (read: they are LAZY and usually DRUNK) They can travel approximately 600 km (373 miles) in one night at about 50 to 60 kph (31-37 mph). We don’t typically use the metric system, but in this case we did so you would believe us. Science.

PRODUCT QUESTIONS

Do you offer prescription lenses?

Unfortunately, we do not offer Rx. We can suggest asking your optometrist if your prescription would work with our frames. Hope you still give us a whirl, Mr. Owl!

When are you making new OG/BFG colors??

Our design magicians are constantly working on new ideas for colors and color combinations! We constantly have new and exciting things coming out. Make sure to follow us on Instagram and Facebook for updates about new products, colors and restocks!

Do you have smaller/children sunglasses?

We currently do not have smaller sizes on the docket, but we hope to be able to provide various sizes and styles as our company grows! Many customers have sent us photos of their children in pairs they have pilfered from their parents…so, due to the rubber grip coating, they can and do wear them even though they are a little big.

How often do you restock?

Our flock of storks work their wings off bringing product from the manufacturer to our warehouse, but they sometimes get waylaid by the occasional baby delivery. Please sign up to our email list to get restock updates!

CLEANING AND CARE

Cleaning Instructions

Here are some cleaning tips to help keep your goodrs in pristine condition and from showing signs of natural wear and tear, we recommend:

  • Using a gel based lens cleaner and a microfiber cloth…the pouch they come in works wonders!
  • Mild soap and water and gently patting dry with a soft cloth, also works!
  • Please try to avoid harsh waters on the lenses. Salt water, pool water and mosquito infested swamp waters are not recommended.
  • Keeping them in the pouch when not in use.
  • Snuggly laying them on a gold encrusted pillow at night, will also ensure longevity.

I have a defective/damaged pair! HAAAAALP!

First of all, that’s not how help is spelled. But, we know it’s no fun to have a bad pair of goodrs and we stand behind our product! Please shoot us an email at orders@strattonnet.com and one of our Customer Service Parrots will help you out!

TROUBLE CHECKING OUT

Promo didn’t apply!

We know you’re trying to ball on a budget, we’re so sorry your coupon didn’t apply! Shoot us an email at orders@strattonnet.com  and we’ll make sure to apply the promo code!

Can’t place order/Transaction issue “contact administrator”

So sorry for the difficulty you experienced with our payment processors. Please be sure the billing address matches the billing address your credit card gets sent to. And if that still doesn’t work, send us an email at orders@strattonnet.com and we’ll get our IT pups on the case!

JOIN THE GOODR TEAM

How can I apply to be an ambassadr?

SQUAWWWK! Thanks for reaching out! We love how excited you are about joining the goodr family!  Be sure to sign up for our email list and follow our Instagram and Facebook page to get updates on products.Contact Us we would be happy to have a chat. Thank you for the goodr love!

I’d like to be a retailer

Thanks so much for reaching out and for your interest in carrying goodr in your store! We ask that you please include the location of your store, a contact phone number, and a website if you have one in your email to orders@strattonnet.com 

I’d love to make a custom pair of goodrs for my store/race/expo/run group!

Amazing, we’d love to help you create a Co-Branded pair of sunglasses! Shoot us an email at orders@strattonnet.com, and we’ll work with you to hopefully bring your ideas to life!

Are you able donate/sponsor?

We are still a young, small company, and while we would love to help everyone we are not miracle workers however we would love to hear from you so contact us with your story. We can connect you to a local retailer, though, if you are interested in bringing in goodrs to your event or would like to inquire about a bulk order contact us.

HIT US UP!

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